Hanna Trailer Supply Policies
Customer Satisfaction:
Your satisfaction is very important to us. We strive to offer superior quality products, shipped in a timely matter, for an outstanding value. All of our items are brand new, unopened, and in the original packaging. All items are authentic with original manufacturer tags.
We strongly encourage all customers to contact us before ordering if you have any questions. We have found that customers who contact us with their questions, prior to ordering, are typically more satisfied with their purchase. Please see our contact page.
Payment:
We prefer that customers pay for merchandise via: MasterCard, Visa, Discover or American Express. We also accept PayPal transactions. We require you to provide the billing address associated with your credit card if you choose to pay with a card. Your billing address is the address where you are receiving the statements for your credit card. For your order to be approved when shopping online, the billing address has to match this address since it is the registered address on the card.
Coupons:
Special coupon offers and online discounts do not apply to all products on the website. Excludes trailers, RV and camper trailer, consignment sales, plows, salters, generators, appliances, RV covers, special orders and clearance items. Hanna Trailer Supply reserves the right to exclude additional items from any coupon offer. Limit one use per coupon per customer.
Shipping & Handling:
Our standard processing time for orders is typically 1-3 business days. We offer expedited shipping options for those in need of faster delivery. Please note that during high order volume or in circumstances beyond our control, there may be slight delays in processing. Once your order is shipped, any additional delivery time is subject to the shipping carrier.
Order Tracking:
To keep you informed about the progress of your shipment, we provide order tracking for most orders. Once your package is processed, you will automatically receive a shipping confirmation email containing a tracking number. You can use this number to track your package online.
Returns Policy:
If you are not satisfied with your order, you may return eligible items within 30 days from the date of delivery. Only items in their original condition, unused, and with all original packaging and tags will be accepted for return. Not all items are eligible for return, including but not limited to: electrical parts, trailer axles, awnings, windows, clearance items or special order parts. We do not exchange items, so simply place a new order for the items you would like, and when the original order is returned, a credit will be issued for the items.
Customers are responsible for the cost of return shipping, except in cases where an item received was a result of our error. When we receive the returned item, we will issue you the appropriate refund. Refunds are credited back to the original credit card used for your purchase through our online credit card processing company, Authorize.net, or through PayPal, Amazon or eBay.
Returns on items that are specially ordered and/or are shipped directly from our supplier are subject to a restocking fee to recoup actual shipping costs. A restocking fee may apply for large items, due to the cost of shipping and handling these items. The restocking fee will be a percentage of the item's original price, depending on the item and the circumstances of the return.
Returns Address:
Hanna Trailer Supply
Attn: Returns
7575 South Howell Avenue
Oak Creek, WI 53154
Package Tracking And Lost/Stolen/Damaged Package Claims:
Packages shipped directly from Hanna Trailer Supply will be issued a tracking number from the selected carrier (Fed Ex, UPS or US Postal Service), and an email will automatically be sent to the customer to confirm the shipment including the tracking number as soon as the shipping label has been printed. Please note that tracking numbers may take 24-48 hours to become active when you receive our email, so please allow time for the system to update. Tracking numbers for drop ship packages from other distributor locations will not be immediately available, but will be supplied to the customer when available upon request. Hanna Trailer Supply assumes no further responsibility for the delivery of any package after the package has been scanned and picked up by the carrier. All items are in new and ready to use condition prior to pick-up of the package for delivery.
For US Postal Service packages: Any lost packages, packages which are believed to be stolen, packages with a tracking status delivered but never received by the customer, items which were damaged during shipment, or packages not delivered within the US Postal Service 15 day Priority Mail window, please notify a Hanna Trailer Supply customer service representative and ask them to file a claim with the carrier on your behalf to investigate the situation, recover the package or dispute any damages to the product. Please contact the US Postal Service Consumer Affairs Department by calling 800-275-8777 or you may contact your local post office prior to requesting a lost package claim, as they may have more information about the location of your package and the reason for delay. USPS requires a waiting period of 15 days before a lost package claim may be submitted, and Hanna Trailer Supply has no control or ability to change the policies of the US Postal Service.
For UPS packages only: Any lost packages, packages which are believed to be stolen, packages with a tracking status delivered but never received by the customer or packages damaged during shipment, please contact the Internet Sales department at Hanna Trailer Supply by email at cs@hannarv.com and ask them to file a claim with UPS to investigate the situation or to dispute any damages to the product. Prior to filing a claim, please contact the UPS Domestic Customer Service line at 800-742-5877 for further assistance in tracking your package to confirm it is indeed lost.
These claims can take some time to be resolved, but Hanna Trailer Supply is not responsible for any investigation/claim being conducted by the carrier. If you require a new product from Hanna Trailer Supply prior to the completion of the UPS or USPS claims process, every customer has the option to place a new and completely separate order for the same product, and the new package will be packed and shipped as soon as possible. Refunds will be issued by Hanna Trailer Supply only upon confirmation of payment from the carrier for your individual claim.
California Proposition 65
Many of the products that we sell contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. For more information on Proposition 65, click here.
Privacy Policy:
Your privacy is taken very seriously here at Hanna. Any information our customers share with us is kept in total confidence. We never share customer information with anyone. Hanna will only release account information when we believe, in good faith, that such release is necessary to comply with the law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Hanna, our users, or others.
We are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We occasionally send out e mail newsletters to our customers, you can opt out of this at any time.
How We Protect Customer Information:
When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Trailer Sales:
Online trailer purchases will be charged a 2% credit card processing fee. If you purchase a new trailer using cash or check, you will not be charged the extra 2%. Give us a call at 414-762-7950 if you wish to purchase your trailer with cash or check. We can hold a trailer up to a week with a $100 credit card deposit over the phone.