Hanna Trailer Supply Policies

Customer Satisfaction:

Your satisfaction is very important to us. We strive to offer superior quality products, shipped in a timely matter, for an outstanding value. All of our items are brand new, unopened, and in the original packaging. All items are authentic with original manufacturer tags.

We strongly encourage all customers to contact us before ordering if you have any questions. We have found that customers who contact us with their questions, prior to ordering, are typically more satisfied with their purchase. Please see our contact page.

Payment:

We prefer that customers pay for merchandise via: MasterCard, Visa, Discover or American Express. For customers who rather mail us their order, we accept Cashiers Check or Money Orders **ONLY**.  There i a waiting period for mailed payments.  Please allow 2 weeks for personal checks and some cashier’s checks and money orders to clear the bank before shipment.

Shipping:

We pride ourselves on our quick shipping time. If by chance the item ordered is not in stock, we will email, and or phone you, to let you know. We ship Monday thru Friday excluding holidays.  Our cut off time for shipping the same day is Noon CST. If you order after the cut off time, depending on where you are located.  If you need to cancel the order, notify us as soon as possible, and we will try to stop the order, but is not always possible. If the order has already shipped, please contact us for instructions on how to return the item(s). Please do not refuse delivery, or this will result in a shipping charge from our warehouse to you, and return shipping back to our warehouse. We try to quote accurate shipping prices in our cart, but once in a while, shipping may be more, because of the box size, or other variables.  If this is the case, we will contact you before we ship, and let you know, giving you the option to go ahead with, or cancel the order. On all orders that include Free Shipping, the shipping is Ground. If you would like to speed this up, Please call us. Our goal is to get your order to you as quickly as possible, so we sometimes ship Federal Express instead of UPS.  

30 Day Money Back Guarantee

Every product we sell is covered by our 30 Day Money Back Guarantee. You have 30 days to return any item from the day you receive the item. Please call (414) 762-7950 for an RMA number before returning any merchandise. Please clearly mark the RMA number on your return label attached to the outside of the box being returned. PLEASE DO NOT WRITE ON THE BOX! Any product returned Must be in Like New Condition, and contain everything it came with.  All items returned must include the original packaging, and the original, or a copy of the original sales invoice. Any merchandise returned that is deemed to not be in shape to resell will incur a restocking fee to be determined by us, we will contact you prior to your refund so you will have a chance to okay the refund or keep the merchandise. Any merchandise returned without original packaging will incur a restocking fee of 20%.

On all generators, once used, or after gas has been put into them are Non Refundable. Merchandise returned without original packaging and manuals, or merchandise that has been used, and is not in like new condition will incur a 35% restock fee, sorry, no exceptions! We do not accept merchandise returns after the item has been installed. 

All special order items are Non Refundable, sorry No Exceptions. Shipping and Handling is Non Refundable. 

Although we do our best to get accurate images of the products we sell, the pictures on our website may not be an exact likeness of the product being sold, please use the product description when making a buying decision. If you are going by the picture, and want to return the product because the picture was not exact representation of the product, the freight will Not be refunded. If the Item you are returning was shipped free, and the item is returned for a refund, we will charge you the original shipping amount we paid to get it to you when we do the refund. Returns after the 30 day time limit will be handled on a case-by-case basis, and will incur up to a 35% restocking fee.

Shipping Options:

We offer UPS shipping, including Ground, 3 Day Select, 2nd Day Air, and Next Day Air. Some orders are drop shipped from various manufacturers and distributors around the country. If an order is being drop shipped, it may be shipped by a different carrier than the one you choose, this is beyond our control. Please let us know if your order Must be shipped by a certain carrier.  If we offer Free Shipping on an item, Alaska, Hawaii and any area outside of the USA are Not Included in the Free Shipping Area. Some larger orders ship by Freight Lines and an up charge is charged if the order is shipping to a residential address. If there is an up charge, we will call and let you know before we ship your item. If an item is shipped by a Freight Line, sometimes they need to contact you to set up delivery, so they must have a good phone number for you. Any additional services requested from the freight company, such as a lift gate, may result in additional charges that you are responsible for. If they cannot contact you, and an order is returned to us, you are responsible for all freight charges incurred! Please be advised the transit time starts the day After we ship the product. On items that include free shipping, we reserve the right to ship UPS, FedEx or US Postal Service.

Privacy Policy:

Your privacy is taken very seriously here at Hanna. Any information our customers share with us is kept in total confidence. We never share customer information with anyone.  Hanna will only release account information when we believe, in good faith, that such release is necessary to comply with the law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Hanna, our users, or others.

We are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We occasionally send out e mail newsletters to our customers, you can opt out of this at any time.

How We Protect Customer Information:

When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.